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This policy explains what data mardeka138 collects when you access the lobby, open an account, or connect a payment method such as GoPay, OVO, or DANA — and exactly how we use, store, and protect it. Availability of our services depends on local law and is limited to eligible regions.
When you open an account on mardeka138, we collect the details you provide during registration — name, contact information, and the payment method you connect, whether that is GoPay, OVO, DANA, LinkAja, or QRIS. We also record session activity: which game categories you browse, the tables you visit, and the wallet transactions you initiate. This data is used to operate your account, process the payments you request, and keep your session secure across devices. We do not sell your personal data to third parties. Where we share data with payment processors or game content studios — Joker, PlayStar, CQ9, or Microgaming — it is limited to what is strictly needed to run the service you requested. Data shared with those studios covers only game session authentication; it does not extend to your wallet balance, personal contact details, or transaction history. We retain account records for as long as your account remains active and for any period required under applicable law in eligible regions. You may request access to the records we hold, ask us to correct inaccurate details, or raise a question through the support paths listed on this page. All requests are handled in the order received.
Used as a payment context identifier when you link this wallet to your account. Payment data is passed only to the processor handling that transaction.
OVO wallet details are processed at the point of transaction and are not stored beyond what is needed to complete and record that specific request.
When you use DANA, the transaction reference is logged to your account history. Your DANA account credentials stay within the DANA system, not ours.
QRIS scan-and-pay data is handled by the issuing payment network. We receive only a transaction confirmation and the amount, not your underlying payment credentials.
Not every service connected to your account falls under this single policy document. Understanding the boundary helps you know where to direct questions. The four areas below set out what is covered by this policy, what falls to a separate process, and what sits entirely with a third party. If you are unsure which category your question belongs to, our support team can point you in the right direction before you raise a formal request.
Covered fully. Data you enter when opening an account — contact details, login credentials, and any verification steps shown in the account flow — is governed by this policy from the moment you submit it.
Partially covered. We log transaction references and amounts in your account history. The payment rail itself — GoPay, OVO, DANA, or QRIS — operates under that provider's own data terms, which are separate from ours.
Covered for session records only. We log which game categories and tables you access. The game content itself is supplied by studios such as CQ9 or Microgaming; their software does not send your personal data to us beyond a session token.
Not covered. If you follow a link that takes you away from mardeka138, this policy no longer applies. We have no visibility into how external sites collect or use your data once you leave our domain.
You have concrete options when it comes to the data we hold on your account. The most direct path for most requests is your account dashboard — after login, the profile section shows the contact and payment details currently on file. If something is wrong or out of date, you can correct it there without contacting support. For records we hold that are not visible in your dashboard — session logs, historical transaction references, or verification records — you can submit a formal data access request through our support channel. We will confirm receipt and work through the request in the order it arrives. Deletion requests follow the same path, though some records may be retained for the period required under applicable law. If you have a question about how a specific piece of data is used rather than a correction or deletion request, our support team can answer it directly — no formal process required for general questions.
Log in and open the profile section of your account dashboard. Contact details, linked payment methods and recent transaction references are shown there without needing to contact support.
Edit fields directly in your account profile for most details. If a field is locked — typically after identity verification — submit a correction request via the support contact path listed on this page.
For questions about how we use a specific data point, contact our support team with your account reference. General questions do not require a formal written request — support can address them directly.
Send a deletion request via the support channel below. Include your registered contact detail so we can locate the account. We will confirm what can be removed and flag any records held under a legal retention obligation.
If your question is not answered by this policy page or your account dashboard, these are the direct routes to our team. Use the channel that works for your situation — all three paths reach the same support team handling account and data requests.
Open the chat widget from any page on mardeka138. Identify your question as a privacy or data request at the start so the agent can handle it with the right process.
Send your request to our support address shown in the account help section after login. Include your registered email or phone so we can locate your account record without delay.
After login, the help section in your account dashboard lists the current contact options and links to the data request form for formal access or deletion submissions.
We use standard technical measures to protect account data in storage and in transit. Session cookies are used to keep you logged in across pages and to remember your last game category view — they are not used for advertising tracking. You can clear cookies through your browser settings at any time, though doing so will end your current session. Account security steps — including the verification fields shown during login — are there to confirm that requests to change sensitive details come from the account holder. We do not store payment credentials such as GoPay PINs or OVO account passwords; those stay within the respective payment systems. Retention periods depend on account status and applicable local law in eligible regions.
Connections between your device and mardeka138 use standard encryption. This applies to login, account edits, and the moment you initiate a wallet transaction via GoPay, OVO or DANA.
We use session cookies for login continuity and category-view memory. We do not use cookies to build an advertising profile. Clear them in your browser settings if you prefer — your account data is unaffected.
Account records are kept while your account is active. If you request closure, we delete what we can and retain only what local law in eligible regions requires us to hold for a defined period.
When this policy changes in a material way, we post a notice in your account dashboard. The updated version replaces the previous one on the date shown at the top of the policy page.
These are the questions we receive most often about account data, cookie use, payment information, and how to make a request. If your question is not here, the support contact paths above will get you a direct answer.
We collect the details you enter during registration — typically a contact detail and login credential — along with the payment method you link, such as GoPay, OVO, or DANA. Session activity like game category visits is also logged to your account record.
We share only a session token with game content studios so they can authenticate your game session. We do not pass your contact details, wallet information, or transaction history to studios. Their role is game content delivery only.
Log in and open the profile section of your account dashboard. Most details are editable directly there. For locked fields or records not shown in your dashboard, submit a request via live chat or the email support path listed on this page.
We record a transaction reference and amount in your account history. Your GoPay PIN and DANA credentials are never stored on our system — they are handled entirely within those payment networks and never transmitted to us.
Yes. Send a deletion request via live chat or email support with your registered contact detail. We will confirm what can be removed. Some records may be retained for the period required under applicable law in eligible regions.
A notice will appear in your account dashboard when we make a material change. The updated policy replaces the previous version on the date shown at the top of the policy page. Continuing to use the account after that date means you have seen the notice.